eSIM Service Terms

eSIM Service Terms

Company: SkyTrip LLC

Effective Date: January 01, 2025

These terms apply to all eSIM products purchased through the SkyTrip LLC platform.

1. What is an eSIM

• An eSIM (Embedded SIM) is a digital SIM that allows you to connect to a mobile network without a physical SIM card.
• SkyTrip LLC offers eSIM products covering more than 150 countries and regions worldwide.
• The eSIM is activated via QR code, which will be delivered by email after purchase.

2. Device requirements

• Your device must support eSIM technology.
• Compatible devices include: iPhone XS and above, Samsung Galaxy S20+, Google Pixel 3+, and other eSIM-enabled models.
• Your device must not be carrier-locked.
• Please verify your device's eSIM compatibility before purchase. SkyTrip LLC accepts no liability for issues arising from incompatible devices.

3. Order and activation

• After purchasing an eSIM, a QR code and activation instructions will be sent to your email within 15 minutes.
• The QR code can only be used once — scan it once to activate.
• Activation requires an internet connection (Wi-Fi or mobile data).
• The validity period starts from the date of activation.

4. Service plans

* The Unlimited plan is subject to a Fair Use Policy. Speeds may be throttled during excessive usage.

5. Refunds and cancellations

• No refunds are issued once the eSIM has been activated.
• If the QR code has not been scanned, cancellation is possible within 24 hours of purchase.
• If a technical fault on our end prevents the eSIM from functioning, a full refund or replacement will be provided.

6. Network and quality

• SkyTrip LLC operates through agreements with third-party eSIM providers and local network operators.
• Network quality and speed depend on the conditions of the local operator in each country.
• SkyTrip LLC is not liable for network outages or speed degradation.
• 24/7 support is available at support@skytrip.mn for any issues.

7. Additional provisions

• Data top-ups are available when your data runs out.
• Voice call and SMS services may not be available in all countries — please check at the time of purchase.
• eSIM plans are non-transferable to another person.