HomeFlight Service Terms
Flight Service Terms
Flight Service Terms
Company: SkyTrip LLC
Effective Date: January 01, 2025
These terms apply to all flight bookings made through the SkyTrip LLC platform.
1. Booking process
- A flight booking becomes valid only after the user successfully completes payment and receives confirmation.
- An e-ticket and booking details will be delivered by email upon successful booking.
- The booking reference (PNR) and e-ticket must be presented at check-in and customs on the day of travel.
- The user bears full responsibility for any losses arising from incorrect passenger name or passport information entered at booking.
2. Advance payment — BNPL
Eligible flight bookings may use the 4-installment advance payment option:
| Payment | When charged | Amount |
|---|---|---|
| Payment 1 | At booking — immediately | 25% |
| Payment 2 | 30 days after booking date | 25% |
| Payment 3 | 60 days after booking date | 25% |
| Payment 4 | 7 days before departure date | 25% |
- If the departure date is within 60 days of booking, the system will automatically adjust the payment schedule.
- If any installment fails, the booking may be cancelled.
- No additional fee is charged for the BNPL service.
3. Cancellations and changes
- Cancellation conditions are governed by the respective airline's fare rules.
- For refundable tickets, the remaining balance after airline penalties will be returned to the user.
- Non-refundable tickets will not be refunded upon cancellation.
- Name changes or date modifications may incur additional fees from the airline and SkyTrip LLC's service charge.
- Cancellation and modification requests must be submitted via support@skytrip.mn or through the in-app support section.
4. Fare classes
- Economy: Limited legroom; additional baggage fees may apply.
- Business: Priority service with additional baggage allowance.
- First Class: Premium service with VIP lounge access.
- Additional privileges vary based on fare class and airline rules.
5. Baggage
- Baggage dimensions and weight limits are set by the airline.
- Please review the baggage allowance shown at the time of booking carefully.
- To add extra baggage, contact the airline directly or use the app before your flight.
6. Visa and document requirements
- Users are solely responsible for obtaining the required visas and travel documents for their destination.
- SkyTrip LLC accepts no liability for losses arising from visa issues or missing documentation.
7. Flight changes and delays
- Schedule changes and delays are at the sole discretion of the airline.
- Compensation and refund claims related to airline responsibility must be directed to the airline.
- SkyTrip LLC, as an intermediary, has no authority over airline decisions but will provide support where possible.